Fortunoff Fine Jewelry

Shipping Information

Please note, at this time we are shipping orders weekly.

General Shipping Information

  • We make every attempt to fill your order as quickly as possible. Most in-stock orders are shipped within 2-3 business days.
  • Orders that are designated for Overnight or 2-Day service may not ship the same day they were ordered. These still are subject to normal order processing and fulfillment, including security screening that protects you, our customer.
  • For rush orders, special situations, or stock inquiries, please call our Customer Service Team at 1-800-636-7886 or e-mail service@fortunoffjewelry.com.
  • We require a signature upon delivery for orders over $500 and for all orders being delivered to an apartment, suite or business.
  • Our standard residential shipping method is USPS Priority Mail. Our expedited shipping is FedEx USPS.
  • We do not ship to international addresses, APO or FPO addresses.
  • Orders to Alaska and Hawaii must be shipped via Overnight or 2-Day methods.
  • Generally, we do not ship orders on Saturday, Sunday, or Monday, and orders may not be delivered on weekends, except by special prior arrangement.
  • If your order cannot be shipped within 4 business days after it is confirmed, we will notify you by e-mail and/or phone.
  • For merchandise that is not immediately available (backorder, special order or merchandise that requires sizing or personalization) we will contact you regarding ship date. We will make every attempt to expedite your order and notify you by e-mail or phone when your order is ready to ship.
  • Merchandise will be billed to your credit card when ready to ship, with the exception of custom orders, which are billed at time of order.
  • Packages that are returned or shipped with an incorrect address that has been provided by the customer will be subject to additional shipping charges.
  • Your selection ships in a gift box. Free gift wrapping and gift card messages are available; just indicate your request at "check-out" in the appropriate fields. Hand-written gift cards will be included.

Shipping Method

Shipping rates are based on the shipping method you choose. We offer the following services (all are based on total purchase, excluding tax, for delivery to a single address):

Ground (standard) delivery FREE
2-day delivery Any purchase $19 per address
Overnight delivery Any purchase $29 per address

Multiple Items Being Shipped

  • Orders containing multiple items being shipped to the same address may ship separately if some items are backordered and cannot be shipped all together within 7 days. If multiple shipments are necessary, we will not charge you additional fees.
  • You will be notified as each item/package ships.

 

Please call or email service@fortunoffjewelry.com if we can be of help.

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