General Shipping Information
- Fortunoff will make every attempt to fill your order as quickly as possible. We ship most in-stock orders within 3 business days. We require a signature upon delivery for orders over $500 and for all orders being delivered to an apartment or suite. Your selection ships in a gift box or pouch. Free gift wrapping and gift card messages are available; just indicate your request at check-out in the appropriate fields.
- Our standard residential shipping methods are USPS Priority Mail and FedEx Home Delivery.
- Orders that are designated for Overnight or 2-Day service may not ship the same day they were ordered. These still are subject to normal order processing and fulfillment.
- For rush orders or stock inquires, call our Customer Service Team at 1-800-636-7886 or e-mail firstname.lastname@example.org.
- We do not ship to international addresses, APO or FPO addresses. Orders to Alaska and Hawaii must be shipped using Overnight or 2-Day methods.
- We do not ship orders on Saturday, Sunday, or Monday nor for weekend delivery.
- If your order cannot be shipped within 5 business days after it is confirmed, Fortunoff will notify you by e-mail or phone.
- For merchandise that is not immediately available (backorder, special order or merchandise that requires sizing or personalization) we will contact you regarding ship date. We will make every attempt to expedite your order and notify you by e-mail or phone when your order is ready to ship.
- Merchandise will be billed to your credit card when shipped, with exception of custom orders, which are billed at time of order.
- Packages that are returned or shipped with an incorrect address provided by the customer will be subject to additional shipping charges.
Shipping rates are dependent upon the shipping method you choose. We offer the following methods:
|2-Day||$12.00 per address|
|Overnight||$22.00 per address|
Multiple Items Being Shipped
Orders containing multiple items being shipped to the same address may ship separately if some items become backordered. This will not result in additional shipping charges. You will be notified as each item ships. Items being shipped to multiple addresses are subject to separate shipping charges. Items that are expected to arrive within 7 days of each other shipping to the same address will be held and shipped together unless you instruct us otherwise.