Fortunoff Fine Jewelry
Returns & Exchanges
We will gladly exchange or refund your purchase within 30 days of the receipt date. Items must be in their original, unworn condition and packaging. Customized, personalized and special order items are not returnable unless damaged or defective.
Refunds will be credited to the original method of payment, excluding delivery charges. If you received the item as a gift, we will issue a non-refundable merchandise credit for the purchase price for use on www.fortunoffjewelry.com. If you are returning a defective item or if we made an error, we will refund the full cost of the item plus the original shipping charges. All refunds and exchanges are subject to review by our Quality Assurance Team.
All returns must follow the procedure outlined below. Please call 1-800-636-7886 or e-mail firstname.lastname@example.org and a Customer Service representative will help you start the process.
- Contact us for a Return Authorization number at 1-800-636-7886 or email@example.com.
- Fill out the return form on the back of the original packing slip or download one here: DOWNLOAD RETURN FORM
- Pack the item in the original gift box and packaging and secure with strong packing tape. Remember to include the return form.
- Ship the package to the address below by your choice of carrier. Write the Return Authorization number on the shipping label. Shipping charges must be pre-paid and are not refundable. We cannot accept C.O.D. deliveries. For your protection, insure items for their value.
- Once we receive your returned item, it will be inspected by our Quality Assurance team.
- Keep a photocopy of this form and all receipts until you receive your credit.
- Please allow 2 weeks for the credit to be issued.
Packages should be shipped to:
FFJ / Four Leaf Designs
360 Maple Ave, Unit 132
Westbury, NY 11590