Customer Service FAQ
For an inquiry or modification of an existing order, please contact Customer Service at 1-800-636-7886 or e-mail at email@example.com. As long as the order hasn’t shipped, we will try to accommodate changes. In store Customer Service is available between 10am-5pm Tuesday through Saturday at (516) 222-7879.
We only ship a single order to a single address. If you would like to ship to multiple addresses you will need to submit multiple orders.
We do not ship to International addresses, APO or FPO addresses.
Standard shipping is available in the continental U.S., excluding Alaska and Hawaii, with additional charges for "Second Day" and "Express" services. See our shipping page for costs and delivery options.
Saturday delivery via FedEx is available in certain areas for an additional fee.
All our jewelry is shipped in a signature Fortunoff box. Gift wrap and personalized gift cards are provided at no additional charge, upon request.
If your order contains multiple items and you request gift wrap, a small removable sticker will be placed under the wrapped gift box indicating the style number for that piece.
Prices on packaging slips are shown only if the billing and shipping address are the same.
If the billing and shipping address are different, the packing slips will not include the price of the items. You will be sent an order confirmation e-mail that will total your purchases. You may also print a confirmation page from our website for your records.
If you purchased an item from www.fortunoffjewelry.com that needs to be repaired, simply contact our Customer Service team at 1-800-636-7886, between 10am-5pm Monday through Saturday, or e-mail us at firstname.lastname@example.org and they will guide you through the process.
We have a jeweler on site who is able to make most repairs and update your jewelry. An estimate for work will be sent to you for approval if applicable.