Customer Service FAQ

Yes, we have a store at 1500 Old Country Road, Westbury, NY 11590 ( see map), offering collections for women, men and children with prices in every budget, including special items that you will not find on our website. Check the store location page for current hours.

We ship "in stock" orders within 2-3 business days, excluding weekends and holidays, using standard ground shipping. Orders that are shipped "Second Day" or "Express" are still subject to order processing and fulfillment, and are shipped as soon as possible. We do not ship on Saturday, Sunday, Monday, or for weekend delivery. All packages over $500 are shipped "signature required".
We accept Visa, MasterCard, American Express, and Discover cards.

When your order is shipped, you will receive an email with the tracking number. To check the status, you can visit USPS.com or FedEx.com for delivery status, or you can email us at service@fortunoffjewelry.com or call us at 1-800-636-7886.

For an inquiry or modification of an existing order, please contact Customer Service at 1-800-636-7886 or e-mail at service@fortunoffjewelry.com. As long as the order hasn’t shipped, we will try to accommodate changes. In store Customer Service is available between 10am-5pm Tuesday through Saturday at (516) 222-7879.

We only ship a single order to a single address. If you would like to ship to multiple addresses you will need to submit multiple orders.

We do not ship to International addresses, APO or FPO addresses.

Standard shipping is available in the continental U.S., excluding Alaska and Hawaii, with additional charges for "Second Day" and "Express" services. See our shipping page for costs and delivery options.
Saturday delivery via FedEx is available in certain areas for an additional fee.

All our jewelry is shipped in a signature Fortunoff box. Gift wrap and personalized gift cards are provided at no additional charge, upon request.
If your order contains multiple items and you request gift wrap, a small removable sticker will be placed under the wrapped gift box indicating the style number for that piece.

Prices on packaging slips are shown only if the billing and shipping address are the same.

If the billing and shipping address are different, the packing slips will not include the price of the items. You will be sent an order confirmation e-mail that will total your purchases. You may also print a confirmation page from our website for your records.

If you purchased an item from www.fortunoffjewelry.com that needs to be repaired, simply contact our Customer Service team at 1-800-636-7886, between 10am-5pm Monday through Saturday, or e-mail us at service@fortunoffjewelry.com and they will guide you through the process.

We have a jeweler on site who is able to make most repairs and update your jewelry. An estimate for work will be sent to you for approval if applicable.

If you are unsure of your ring size, simply click here to download our ring size guide. Remember to measure your finger at room temperature to ensure the best fit.

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