Fortunoff Fine Jewelry

Customer Service FAQ


We ship "in stock" orders within 3 business days, excluding holidays, using standard ground shipping. Orders designated "2-Day" or "Overnight" are still subject to order processing and fulfillment, and are shipped as soon as possible. We do not ship on Saturday, Sunday, Monday, or for weekend delivery.

All our jewelry is shipped in a signature Fortunoff box. Gift wrapping and personalized gift cards are provided at no additional charge, upon request.

If your order contains multiple items and you request gift wrap, a small removable sticker will be placed under the wrapped gift box indicating the style number for that piece. 


We accept refunds and exchanges within 14 days. For more information, see Returns & Exchanges.

No prices are shown on packing slip, rather a description of the item(s) and a return label. You will be sent an order confirmation email that will total your purchases. You may also print a confirmation page from our website for your records.

When your order is shipped, you will receive an email with the tracking number. To check the status, you can visit or for delivery status, or you can email us at or call us at 1-800-636-7886.

We ship via US Postal Service and Ground shipping is available in the continental U.S., excluding Alaska and Hawaii. There are additional charges for "2-Day" and "Overnight" services. See our Shipping Information page for costs and delivery options. We require a signature for all packages over $500 and any order going to a business, apartment or suite. All packages are insured.

We accept Visa, MasterCard, American Express, and Discover and Paypal. In store we also accept cash and checks.

We will “size” items when possible. We offer a ring-size guide here to help you determine your size before ordering. We can also adjust the size on necklaces, bracelets or rings after the recipient has received the gift. Please contact us for instructions on how to proceed.

For an inquiry or modification of an existing order, please contact Customer Service at 1-800-636-7886 or e-mail at As long as the order hasn’t shipped, we will try to accommodate changes. Customer Service is available between 10am-5pm Tuesday through Saturday at (516) 222-7879.

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