Fortunoff Fine Jewelry

Customer Service FAQ

Beginning in January, just shy of the 100th anniversary of the founding of Fortunoff, Fortunoff Fine Jewelry will become an exclusively e-commerce business.

After the holiday season, we will close the Westbury boutique to focus on meeting growing consumer demand for jewelry online.

Purchases made at the store on or before November 27, 2020 may be exchanged or refunded at the store. Purchases made at the store after November 27, 2020 can be exchanged, but not refunded, at the store through December 31, 2020.

Items received as a gift may be exchanged or returned within 14 days of gift date on your gift slip.

Online purchases may be returned within 14 days of receipt. Contact us or more information or if your require a Return Authorization.


We now have limited store hours, Thursday through Sunday, 11am to 5pm. Our staff will be wearing masks and we will have masks available for you.

To help you stay safe, we will practice social distancing. We will have hand sanitizer and clean the store and the jewelry after each contact. We look forward to the time that we can see you in our store again.

We will help each person individually with a web or phone order. To arrange curbside pickup, please call 1-800-636-7886 or e-mail us at service@fortunoffjewelry.com. Upon arrival, call or text us at 1-516-222-7879 and we will ask for ID to protect your safety and security.

We are currently shipping twice per week.

We ship "in stock" orders within 3 business days, excluding holidays, using standard ground shipping. Orders designated "2-Day" or "Overnight" are still subject to order processing and fulfillment, and are shipped as soon as possible. We do not ship on Saturday, Sunday, Monday, or for weekend delivery.

All our jewelry is shipped in a signature Fortunoff box. Gift wrapping and personalized gift cards are provided at no additional charge, upon request.

If your order contains multiple items and you request gift wrap, a small removable sticker will be placed under the wrapped gift box indicating the style number for that piece.

No prices are shown on packing slip, rather a description of the item(s) and a return label. You will be sent an order confirmation email that will total your purchases. You may also print a confirmation page from our website for your records.

For an inquiry or modification of an existing order, please contact Customer Service at 1-800-636-7886 or e-mail at service@fortunoffjewelry.com. As long as the order hasn’t shipped, we will try to accommodate changes. Customer Service is available between 10am-5pm Tuesday through Saturday at (516) 222-7879.

We ship via US Postal Service and FedEx.com. Ground shipping is available in the continental U.S., excluding Alaska and Hawaii. There are additional charges for "2-Day" and "Overnight" services. See our Shipping Information page for costs and delivery options. We require a signature for all packages over $500 and any order going to a business, apartment or suite. All packages are insured.

When your order is shipped, you will receive an email with the tracking number. To check the status, you can visit USPS.com or FedEx.com for delivery status, or you can email us at service@fortunoffjewelry.com or call us at 1-800-636-7886.

We accept Visa, MasterCard, American Express, and Discover and Paypal. In store we also accept cash and checks.

We accept refunds and exchanges within 14 days. For more information, see Returns & Exchanges.

Unfortunately, no. While we have offered jewelry repair of Fortunoff jewelry items in the past, that is a service that will no longer be available when we transition the business fully online.

We will “size” items when possible. We offer a ring-size guide here to help you determine your size before ordering. We can also adjust the size on necklaces, bracelets or rings after the recipient has received the gift. Please contact us for instructions on how to proceed.

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