Customer Service FAQ
Do you have any stores other than the website?
Yes, we have a store at 1504 Old Country Road, Westbury, NY 11590 (see map), offering collections for women, men and children with prices in every budget. In the store we also carry special items that you will not find on our website. Check the store location page for current hours.
The Fortunoff Backyard Stores carry outdoor furniture and seasonal merchandise and are a separately managed business with many locations. For more information visit www.fortunoffbys.com.
How quickly will my order ship?
We ship “in stock” orders within 2-3 business days, excluding weekends and holidays, using standard ground shipping. Orders that are shipped “Second Day” or “Express” are still subject to order processing and fulfillment, and are shipped as soon as possible. We do not ship on Saturday, Sunday, or for weekend delivery.
What if I have a question about my order, want to change or cancel it once it's placed?
For an inquiry or modification of an existing order, please contact our Customer Service team at or e-mail at firstname.lastname@example.org. As long as the order hasn’t shipped, we will try to accommodate changes. In store Customer Service is available between 10am-5pm Tuesday through Saturday at (516) 222-7879.
How do I track the status of my order?
Can I ship to multiple addresses?
We only ship a single order to a single address. If you would like to ship to multiple addresses you will need to submit multiple orders. If you are a registered user you will only need to re-enter your credit card information.
Can I ship to an International address or P.O. Box?
We do not ship to International addresses, APO or FPO addresses.
What shipping options are available?
Standard shipping is available in the continental U.S., excluding Alaska and Hawaii, with additional charges for "Second Day" and "Express" services. See our shipping page for costs and delivery options.
Saturday delivery via FedEx is available in certain areas for an additional fee. Please contact Customer Service at , between 10am-5pm Tuesday through Saturday, for more information.
Do you require a signature upon receipt of an order?
To ensure proper delivery, all packages over $500 are shipped "signature required".
Can I include gift wrap and a personal message with my order?
All our jewelry is shipped in a signature Fortunoff box. Gift wrap and personalized gift cards are provided at no additional charge, upon request.
If I order multiple gifts, how will I tell the gifts apart if I have them gift wrapped?
If your order contains multiple items and you request gift wrap for each, a small removable sticker will be placed under the wrapped gift box indicating the style number for that piece. Simply check your packing slip to identify your items.
Does the packing slip include the price of the item? How will I know how much I am being charged?
Prices on packaging slips are shown only if the billing and shipping address are the same.
If the billing and shipping address are different, the packing slips will not include the price of the items. You will be sent an order confirmation e-mail that will total your purchases. You may also print a confirmation page from our website for your records.
How can I get an item I purchased repaired?
If you purchased an item from www.fortunoffjewelry.com that needs to be repaired, simply contact our Customer Service team at , between 10am-5pm Tuesday through Saturday, or e-mail us at email@example.com and they will guide you through the process.
How can I check my ring size?
If you are unsure of your ring size, simply click here to download our ring size guide. Remember to measure your finger at room temperature to ensure the best fit.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, and Discover cards. If you would like to pay by another method please contact us to see if we can accommodate your request.
Do you have a repair service available on site?
Yes, we have a jeweler on site who is able to make most repairs and update your jewelry. The jewelry will be inspected and an estimate for work will be sent to you for approval.