Frequently Asked Questions
Currently, fine jewelry is only available via www.fortunoffjewelry.com. We hope to open brick-and-mortar stores in the future. The Backyard Store, carrying Outdoor Furniture and seasonal merchandise, is a separately managed business with many locations. For more information visit www.fortunoffbys.com.
We ship most "in stock" orders in 3 business days, excluding weekends and holidays, using standard ground shipping. Orders that are shipped "Priority" or "Express" are still subject to order processing and fulfillment, which may take an additional day. We do not ship out orders on Saturday, Sunday, or for weekend delivery.
For an inquiry or modification of an existing order, please contact our Customer Service team at 1-800-636-7886 or e-mail at service@fortunoffjewelry.com. As long as the order hasn’t shipped, we will try to accommodate any changes to your order.
You will receive an email with tracking information when your order is shipped. If you are an account holder at www.fortunoffjewelry.com you can see the status of your order using our website. If you made a purchase without registering or logging in to your account please email service@fortunoffjewelry.com for your order status or call 1-800-636-7886.
Unfortunately at this time we can only ship a single order to a single address. If you would like to ship to multiple addresses you will need to submit multiple orders. If you are a registered user you will only need to re-enter your credit card information.
At this time, we cannot ship to International addresses, PO boxes, APO or FPO addresses.
Standard shipping is available in the continental U.S., excluding Alaska and Hawaii, with additional charges for "Priority" and "Express" services. See our shipping page for costs and delivery options.
To ensure proper delivery, all packages over $200 are shipped "signature required".
Yes. Your item will be placed in a jewelry pouch and boxed or placed directly into our elegant blue Fortunoff gift box. You can choose to have your gift wrapped in a silver moiré paper or just adorned with a silver ribbon. Your personalized message will be included on a gift card and attached to the box.
If the item you selected can be personalized, it will be indicated on the order page as an option.
If your order contains multiple items and you request gift wrap for each, a small removable sticker will be placed under the wrapped gift box indicating the style number for that piece. Simply check your packing slip to identify your items.
Since many of the items ordered are sent as gifts, the packing slip will not include the price of the items. You will be sent an order confirmation e-mail that will total your purchases. You may also print a confirmation page from our website for your records.
We have several jewelry care guides available on our website that contain instructions on how to keep your piece looking beautiful. See our care guides.
If you purchased an item from www.fortunoffjewelry.com that needs to be repaired, simply contact our Customer Service team at 1-800-636-7886 or e-mail us at service@fortunoffjewelry.com and they will guide you through the process.
If you are unsure of your ring size, simply click here to download our ring size guide. Remember to measure your finger at room temperature to ensure the best fit.
Upon request, for individual items over $1000, Fortunoff will issue an "Estimate Of Value" for insurance purposes. Please call our Customer Service Team at 1-800-636-7886 or e-mail us at service@fortunoffjewelry.com to make a request.
We accept Visa, MasterCard, American Express, and Discover cards. If you would like to pay by another method please contact us to see if we can accommodate your request. The former "Fortunoff" private label credit card is not accepted. For more information on that card, see the issuing bank. Gift Cards and Merchandise Credits issued by the company formerly known as "Fortunoff" are also not accepted.
We are a new company entirely unrelated to the prior entities doing business under the "Fortunoff" name: Fortunoff Holdings, LLC and Fortunoff Card Company, LLC. We operate under a license from the company that purchased the name and other intellectual property of the prior companies in a sale approved by the bankruptcy court, but did not assume any of their business liabilities, including their merchandise liabilities, gift cards or merchandise credits.
Unfortunately, outstanding gift cards and merchandise credits have been caught up in the prior companies' bankruptcy process. We understand that the companies stopped accepting gift cards when they filed for Chapter 11 bankruptcy protection on February 5, 2009. We also understand that after conversations with the New York Attorney General, the prior companies accepted gift cards, merchandise credits and Dream Club Rewards Points effective February 25, 2009 but only through March 8, 2009.
Customers holding unredeemed gift cards needed to file a Proof of Claim with the court. However, the deadline for filing this claim was June 5, 2009. It is still unclear whether customers who filed Proofs of Claim will receive any value for their claims in the bankruptcy cases.
We are unfortunately unable to provide any information regarding unredeemed gift cards. This is a responsibility of the prior Fortunoff companies and is being dealt with in their bankruptcy cases.
We realize this may result in a significant loss of value for you, the Fortunoff customer, and regret this result.
We are a new company entirely unrelated to the prior entities doing business under the "Fortunoff" name: Fortunoff Holdings, LLC and Fortunoff Card Company, LLC. We operate under a license from the company that purchased the name and other intellectual property of the prior companies in a sale approved by the bankruptcy court, but did not assume any of their business liabilities, including their merchandise liabilities, gift cards or merchandise credits.
We are a new company entirely unrelated to the prior entities doing business under the "Fortunoff" name: Fortunoff Holdings, LLC and Fortunoff Card Company, LLC. We operate under a license from the company that purchased the name and other intellectual property of the prior companies in a sale approved by the bankruptcy court, but did not assume any of their business liabilities, including their merchandise liabilities, gift cards or merchandise credits. That being said, we will try to help customers with merchandise issues and may be able to provide service for a fee or help facilitate a request under a manufacturer’s warranty. Please send requests to us through our Contact Us page.
We do have some access to some of the records of the prior company. If you are in need of a proof of purchase for merchandise purchased from the prior company, please send a request to us through our Contact Us page.
Please send all employment inquiries to info@fortunoffjewelry.com.
|
